FAQ

A quartz watch is battery-powered, offering high accuracy and requiring very little maintenance thanks to its long battery life. An automatic watch, on the other hand, operates without a battery and recharges itself through the natural movements of the wrist. It also features manual winding for optimal battery life.

We primarily use stainless steel for the cases, mineral or sapphire crystals depending on the model, as well as steel, silicone, or leather bracelets. The movements are selected for their reliability and precision.

Yes, all our watches are water resistant to 30 meters (3 ATM), which allows them to be worn in the rain, while washing your hands, or even for brief immersion. However, they are not designed for diving or prolonged water activities.

We recommend avoiding shocks, not exposing it to chemicals and cleaning it regularly with a soft cloth.

Simply select your model directly on our site, choose the different colors you want, then validate your basket by following the steps.

We accept payments by credit card (Visa, Mastercard, American Express), PayPal, as well as mobile payments via Apple Pay (iOS) and Google Pay (Android).

Yes, all transactions are secured by SSL encryption. Your banking information is never stored on our site.

We ship our watches worldwide, so you can order from anywhere and receive your order within a time frame that depends on your location.

Yes, as soon as your order is shipped, you will receive an email with a tracking number. This allows you to follow the progress of your package in real time until its delivery.

Delivery times will depend on your location. Typically, each order takes between 3 and 15 (business) days to be delivered.

Yes, you have 30 days after receipt to return your watch, provided it is in its original condition and unworn. For more information, see our Return and Refund Policy.

To make a return, please contact our customer service at contact@bestwin-shop.com to receive the return address and instructions. The watch must be sent in its original packaging, along with proof of purchase (invoice).

No, returns are completely free of charge. Contact our customer service at contact@bestwin-shop.com and follow the instructions.

You can contact us by email at: contact@bestwin-shop.com or via the Contact page of our website.